Call Center Director

2 weeks ago


Seattle, Washington, United States Mr Rooter Full time
About Mr. Rooter Plumbing

At Mr. Rooter Plumbing, we're dedicated to providing exceptional customer service and building a positive work environment. As a Call Center Manager, you'll play a crucial role in driving our customer service strategy and fostering a culture of excellence.

Job Summary

We're seeking a highly motivated and experienced Call Center Manager to lead our customer service team. As a key member of our operations team, you'll be responsible for managing multiple CSRs, developing and implementing customer service strategies, and driving business growth through effective call handling and customer engagement.

Key Responsibilities
  • Manage and oversee multiple CSRs, providing coaching and training to ensure exceptional customer service
  • Develop and implement customer service strategies to drive business growth and improve customer satisfaction
  • Monitor and analyze key performance indicators (KPIs) to optimize call handling and customer engagement
  • Collaborate with cross-functional teams to identify and address customer needs and concerns
  • Provide exceptional customer service through effective communication and problem-solving skills
Requirements
  • 3-5 years of experience in a management or customer service-oriented field
  • Proven track record of driving business growth and improving customer satisfaction
  • Excellent communication and leadership skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

We're committed to creating a positive and inclusive work environment where our employees can thrive. If you're passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity.



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