Senior Network Support Professional
3 days ago
Description:
This is a full-time position that requires a self-motivated and team-oriented individual to provide exceptional technical support services to our clients. As a Senior IT Support Engineer, you will be responsible for resolving complex technical issues, conducting software deployments, and managing client relationships. You will also work closely with our Reactive Support Technicians to ensure seamless delivery of technical support services.
About You:
To succeed in this role, you will need to have a strong background in IT support, with a minimum of 3-5 years of experience in a HelpDesk or equivalent role. You will also need to have a good understanding of Microsoft Windows Server Operating Systems, cloud models, and products (SaaS, IaaS, PaaS), as well as previous experience with ticketing systems and remote monitoring and management tools.
Responsibilities:
- Resolve complex technical issues
- Conduct software deployments
- Manage client relationships
- Work closely with Reactive Support Technicians
Requirements:
- 3+ years of experience in a HelpDesk or equivalent role
- Good understanding of Microsoft Windows Server Operating Systems
- Experience with ticketing systems and remote monitoring and management tools
- Excellent communication and problem-solving skills
Salary Range:
$80,000 - $110,000 per year, depending on experience
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