IT Technical Support Professional
2 days ago
About the Role:
The UMass Med School is seeking a highly skilled and motivated Technical Support Specialist to join our team. The ideal candidate will have excellent customer service skills, a strong understanding of computer systems and networks, and the ability to work in a fast-paced environment.
This role involves delivering technical support for students, faculty, and staff through various channels, including phone, email, and self-service platforms. The successful candidate will be responsible for troubleshooting issues, providing solutions, and documenting all interactions accurately.
We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, as well as opportunities for growth and professional development.
Responsibilities:
- Triage and resolve technical inquiries reported by stakeholders
- Develop and maintain knowledge of IT workflows, processes, and policies
- Document employee inquiries and resolutions into our Service Now platform
- Participate in projects as required and contribute to the company culture
- Occasional weekend and night on-call duties
Qualifications:
- A passion for customer service and strong interpersonal skills
- A high school diploma and degree in progress or equivalent experience in a related field
- 0-1 years of related experience and basic knowledge of Windows and MacOS
- Ability to diagnose and resolve common technical issues, including Microsoft 365 products
- Strong problem-solving skills and ability to work in a fast-paced environment
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