Field Service Technician II

1 week ago


Atlanta, Georgia, United States Mitsubishi Electric Power Products Full time
POSITION SUMMARY

Mitsubishi Electric Power Products is seeking a skilled Field Service Technician II to provide maintenance and service support for single and three-phase uninterruptible power supplies and peripherals. The ideal candidate will have experience in troubleshooting and repair of electrical and electronic products, as well as advanced knowledge of mechanical and electronic test equipment.

KEY RESPONSIBILITIES
  • Perform on-site customer service, including start-up service, preventative and remedial maintenance, and testing of power quality products.
  • Provide technical support to internal and external customers, including third-party service organizations and end users.
  • Inspect, test, and document failed products, components, and systems to determine defects and/or operational status.
  • Schedule and provide emergency technical support and field service on an on-call basis.
  • Collaborate with other departments to determine product solutions for improved performance and protection.
  • Attend daily project meetings as required.
  • Identify, evaluate, and repair routine product failures, and escalate non-routine failures to Supervisor.
  • Recommend service product offerings to customers based on their preferences and for long-term maintenance of capital investments.
  • Troubleshoot malfunctions to a board level in an UPS system with minimal guidance.
  • Maintain accurate service records and documentation of services provided.
REQUIREMENTS
  • Associates degree in Electrical Electronics or related technical field, or equivalent education and experience.
  • Intermediate knowledge of UPS products, services, and peripherals, including common electrical equipment used in data centers.
  • Advanced knowledge and proficiency of mechanical and electronic test equipment, including operation, data collection, and data reporting.
  • Basic knowledge of communication and networking protocols.
  • OSHA-10 construction and NFPA-70E certification.
  • Advanced interpersonal, communication, and presentation skills to communicate with customers, employees, and suppliers.
  • Advanced analytical and problem-solving skills.
  • Ability to read and understand detailed equipment schematics and facility one-line drawings.
  • Advanced computer skills with emphasis on Microsoft Office products and MRP/ERP business systems.


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