Sales and Marketing Coordinator

4 days ago


Fairfield, Ohio, United States FAXON FIREARMS LIMITED Full time

We are seeking a highly motivated and experienced Customer Service Associate to join our Sales & Marketing team at FAXON FIREARMS LIMITED.

This key role supports our commitment to delivering outstanding customer service and upholding the highest standards in the firearms industry.

The ideal candidate will possess a strong background in customer service, extensive knowledge of firearms, and a passion for aligning with our core values of Quality, Innovation, and Service.

Estimated Annual Salary: $55,000 - $70,000.

Key Responsibilities:

  • Deliver comprehensive customer support through phone, email, live chat, and social media interactions.
  • Process Return Merchandise Authorizations (RMAs) in an efficient manner.
  • Dedicate approximately 95% of working hours to customer service activities and 5% to inside sales support.
  • Contribute to sales and marketing efforts through cross-functional training initiatives.

Requirements:

  • Proficiency in Microsoft Office suite and excellent computer skills.
  • Prior experience in a customer-facing role, preferably with expertise in firearms.
  • Superior communication skills, both written and verbal.
  • Strong organizational abilities with the capacity to manage time effectively and achieve deadlines.

About Our Work Environment:

We foster a dynamic and collaborative work environment that prioritizes innovation, quality, and customer satisfaction.

A moderate level of physical fitness is necessary for performing the tasks associated with this position.



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