Customer Service Representative

4 days ago


Fairfield, Ohio, United States FAXON FIREARMS LIMITED Full time

**About the Role:**

FAXON FIREARMS LIMITED is a leader in firearm innovation and quality. We are seeking a dedicated Customer Service Associate to join our Sales & Marketing team.

The ideal candidate will have a solid background in customer service, a deep familiarity with firearms, and a strong alignment with our values of Quality, Innovation, and Service.

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, and opportunities for professional growth and travel.

Key Responsibilities:

  • Provide comprehensive customer support via phone, live chat, email, and social media.
  • Process Return Merchandise Authorizations (RMAs) efficiently.
  • Spend approximately 95% of time on customer service activities and 5% on inside sales support.
  • Assist with various sales and marketing tasks through cross-training initiatives.

Requirements:

  • Proficient in Microsoft Office suite and strong overall computer skills.
  • Prior experience in a customer-facing role, preferably with knowledge of firearms.
  • Exceptional communication skills, both verbal and written.
  • Strong organizational skills with the ability to manage time effectively and complete tasks within set deadlines.

About FAXON FIREARMS LIMITED:

We are a dynamic work environment committed to innovation and quality in the firearms industry.

A general level of physical fitness is beneficial for successfully handling the aspects of the job.



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