Customer Service Representative
4 days ago
**About the Role:**
FAXON FIREARMS LIMITED is a leader in firearm innovation and quality. We are seeking a dedicated Customer Service Associate to join our Sales & Marketing team.
The ideal candidate will have a solid background in customer service, a deep familiarity with firearms, and a strong alignment with our values of Quality, Innovation, and Service.
We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, and opportunities for professional growth and travel.
Key Responsibilities:
- Provide comprehensive customer support via phone, live chat, email, and social media.
- Process Return Merchandise Authorizations (RMAs) efficiently.
- Spend approximately 95% of time on customer service activities and 5% on inside sales support.
- Assist with various sales and marketing tasks through cross-training initiatives.
Requirements:
- Proficient in Microsoft Office suite and strong overall computer skills.
- Prior experience in a customer-facing role, preferably with knowledge of firearms.
- Exceptional communication skills, both verbal and written.
- Strong organizational skills with the ability to manage time effectively and complete tasks within set deadlines.
About FAXON FIREARMS LIMITED:
We are a dynamic work environment committed to innovation and quality in the firearms industry.
A general level of physical fitness is beneficial for successfully handling the aspects of the job.
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