Customer Service Representative

4 days ago


Fairfield, Ohio, United States FAXON FIREARMS LIMITED Full time

Company Overview

Faxon Firearms Limited is a leader in firearm innovation and quality. We are seeking a dedicated Customer Service Associate to join our Sales & Marketing team, who will support our commitment to outstanding customer service and maintaining high standards.

Job Description

This role is pivotal in supporting our Sales & Marketing efforts, providing comprehensive customer support via email, phone, live chat, and social media. The ideal candidate will have a solid background in customer service, deep familiarity with firearms, and strong alignment with our values of Quality, Innovation, and Service.

Key Responsibilities:

  • Provide exceptional customer support and resolve issues efficiently.
  • Process Return Merchandise Authorizations (RMAs) promptly.
  • Spend approximately 95% of time on customer service activities and 5% on inside sales support.
  • Collaborate effectively with other departments to ensure seamless customer experiences.

Requirements:

  • Proficient in Microsoft Office suite and strong overall computer skills.
  • Prior experience in a customer-facing role, preferably with knowledge of firearms.
  • Exceptional communication skills, both verbal and written.
  • Strong organizational skills with the ability to manage time effectively and complete tasks within set deadlines.
  • Proven ability to work autonomously on recurring tasks and manage high-level responsibilities.

Benefits:

  • Competitive salary and benefits package ($50,000 - $70,000 per year)
  • Opportunities for professional growth and travel.
  • A dynamic work environment committed to innovation and quality in the firearms industry.


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