Front Desk Representative
2 weeks ago
Job Summary:
The Front Desk Agent at MCR Hotels is responsible for delivering exceptional guest experiences while managing the administrative processes of our hotels. As a key member of our team, you will provide attentive, courteous, and efficient service to all guests, ensuring a positive stay from check-in to check-out.
Key Responsibilities:
- Provide personalized service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Maintain accurate records of guest requests, complaints, and problems, and follow up to ensure resolution and guest satisfaction.
- Be knowledgeable about hotel services, facilities, and hours of operation, and communicate this information to guests.
- Work collaboratively with fellow associates and other departments to ensure seamless guest experiences.
- Perform administrative tasks, such as checking guests in and out, handling room reservations, and processing payments.
- Restock front desk area and supplies as required, and maintain a clean and organized workspace.
Requirements:
- Positive attitude and willingness to learn.
- Ability to multitask and prioritize tasks effectively.
- Excellent communication and problem-solving skills.
- Basic math skills and ability to handle cash and credit transactions.
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
- Proficiency in Windows operating systems and Company-approved software.
Preferred Qualifications:
- Experience in a hotel or related field.
- Brand knowledge and experience.
What We Offer:
- Competitive pay and benefits package.
- Opportunities for career advancement and professional growth.
- Hotel discounts and referral bonuses.
- Health, dental, and vision insurance available after 30 days of employment.
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