Business Services Client Support Specialist

4 weeks ago


Leominster, Massachusetts, United States Fidelity Co-Operative Bank Full time
Job Overview

The Business Services Client Support Representative plays a pivotal role in delivering exceptional service to our valued clients. This hybrid role requires a unique blend of technical expertise and interpersonal skills, enabling the representative to provide tailored solutions to clients' inquiries and concerns.

Key Responsibilities
  • Provide high-quality, caring support to clients through phone and email, utilizing the LifeDesign approach and C.A.R.E. principles to recommend solutions.
  • Maintain a high level of knowledge of Business Services products and services, ensuring an exceptional client experience.
  • Collaborate with cross-functional teams to support research of client issues, when necessary.
  • Assist with the implementation of products and services, as well as training clients on their new services.
  • Contribute to the department's success by being a team player and supporting bank goals with proactive activities.
Requirements

To succeed in this role, the ideal candidate will possess:

  • A high school diploma plus two years of customer service or related experience.
  • Proven customer service, written, and verbal communication skills.
  • Ability to prioritize and multi-task.
  • Works well independently.
  • Positive, can-do attitude with strong attention to detail.
  • Proactive in seeking out work and helping where needed.
  • Proven ability to learn and use multiple computer programs, including Microsoft Office (Word & Excel), the Internet, and information tracking systems.
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Physical Demands

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Fidelity Bank is an equal opportunity employer.



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