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Group Services Manager

2 months ago

Irving, Texas, United States Entertainment Promotions Full time
Job Summary

We are seeking a highly skilled Group Services Manager to join our team at Entertainment Promotions. As a key member of our events team, you will be responsible for ensuring the smooth operation of all group events, from setup to breakdown.

Key Responsibilities
  • Event Operations: Oversee the coordination of group events, including setup, breakdown, and logistics.
  • Team Management: Supervise and train the group services team to ensure they are equipped to deliver exceptional service to our clients.
  • Client Relations: Build and maintain strong relationships with event hosts and clients to ensure their needs are met and exceeded.
  • Logistics and Coordination: Coordinate with internal teams, including culinary and F&B, to ensure seamless execution of events.
  • Problem-Solving: Troubleshoot and resolve any issues that may arise during events, ensuring a positive experience for clients and staff.
Requirements
  • Physical Demands: Ability to stand for long periods, lift 40 lbs, and communicate effectively with guests.
  • Education and Certifications: High school diploma or equivalent, valid Food Handler's Certificate, and TABC certification.
  • Personal Qualities: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a commitment to delivering exceptional customer service.
Company Expectations
  • Accountability: Take ownership of events and ensure they are executed to the highest standard.
  • Collaboration: Work effectively with internal teams to deliver exceptional results.
  • Continuous Improvement: Seek feedback and implement changes to improve processes and services.