Customer Service Liaison

7 days ago


Harrisburg, Pennsylvania, United States nTech Workforce Full time

About nTech Workforce

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nTech Workforce is a leading provider of innovative workforce solutions. As a Customer Service Liaison, you will play a critical role in supporting the Medicare Appeal process by delivering exceptional customer service and resolving complex issues.

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Job Summary

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We are seeking a highly skilled and experienced Customer Service Liaison to join our team. As a key member of our support team, you will be responsible for answering incoming telephone calls, resolving customer questions, complaints, and requests while adhering to internal policies and procedures.

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Responsibilities

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  • Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational).">
  • Utilizes automated systems to log and retrieve information, performing accurate and timely data entry of electronic faxes.">
  • Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times.">
  • Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures.">
  • Interacts with hospitals, physicians, beneficiaries, or other program recipients, investigating and resolving or reporting customer problems, identifying and escalating difficult situations to the appropriate party.">
  • Meets or exceeds standards for call volume and service level per department guidelines.">
  • Initiates files by collecting and entering demographic, provider, and procedure information into the system.">
  • Serves as liaison between the Review Supervisors and external providers.">
  • Maintains logs and documents disposition of incoming and outgoing calls.">
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Requirements

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To be successful in this role, you will need:

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  • A High School diploma or equivalent.">
  • 2+ year's customer service/telephone experience in a similar call center environment and/or industry.">
  • The ability to effectively communicate with team members and external customers.">
  • The ability to research and resolve issues related to Medicaid program and service eligibility.">
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Compensation

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You will be offered a competitive salary of $17/hour on W2 - all-inclusive, providing you with a stable financial foundation to excel in your role.

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Location

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This position is based in Harrisburg, PA, offering you the opportunity to work in a dynamic and supportive environment.

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About the Role

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This is an excellent opportunity to join a growing organization and contribute to the delivery of exceptional customer service. If you have a passion for helping others and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

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Benefits

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As a valued member of our team, you will enjoy a range of benefits, including access to ongoing training and development opportunities, a comprehensive compensation package, and the chance to work with a talented and dedicated team.



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