Customer Service Liaison
7 days ago
About nTech Workforce
">nTech Workforce is a leading provider of innovative workforce solutions. As a Customer Service Liaison, you will play a critical role in supporting the Medicare Appeal process by delivering exceptional customer service and resolving complex issues.
">Job Summary
">We are seeking a highly skilled and experienced Customer Service Liaison to join our team. As a key member of our support team, you will be responsible for answering incoming telephone calls, resolving customer questions, complaints, and requests while adhering to internal policies and procedures.
">Responsibilities
">- ">
- Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational).">
- Utilizes automated systems to log and retrieve information, performing accurate and timely data entry of electronic faxes.">
- Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times.">
- Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures.">
- Interacts with hospitals, physicians, beneficiaries, or other program recipients, investigating and resolving or reporting customer problems, identifying and escalating difficult situations to the appropriate party.">
- Meets or exceeds standards for call volume and service level per department guidelines.">
- Initiates files by collecting and entering demographic, provider, and procedure information into the system.">
- Serves as liaison between the Review Supervisors and external providers.">
- Maintains logs and documents disposition of incoming and outgoing calls.">
- ">
Requirements
">To be successful in this role, you will need:
">- ">
- A High School diploma or equivalent.">
- 2+ year's customer service/telephone experience in a similar call center environment and/or industry.">
- The ability to effectively communicate with team members and external customers.">
- The ability to research and resolve issues related to Medicaid program and service eligibility.">
- ">
Compensation
">You will be offered a competitive salary of $17/hour on W2 - all-inclusive, providing you with a stable financial foundation to excel in your role.
">Location
">This position is based in Harrisburg, PA, offering you the opportunity to work in a dynamic and supportive environment.
">About the Role
">This is an excellent opportunity to join a growing organization and contribute to the delivery of exceptional customer service. If you have a passion for helping others and possess excellent communication skills, we encourage you to apply for this exciting opportunity.
">Benefits
">As a valued member of our team, you will enjoy a range of benefits, including access to ongoing training and development opportunities, a comprehensive compensation package, and the chance to work with a talented and dedicated team.
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