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Customer Service Representative

2 months ago

Salem, Oregon, United States Citizens Financial Group, Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Citizens Teller. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Greet customers in our lobbies and provide personalized assistance with their financial needs.
  • Demonstrate a strong understanding of our products and services, and effectively communicate their benefits to customers.
  • Process transactions, including cash and digital payments, while maintaining accurate records and adhering to financial policies and procedures.
  • Meet quarterly referral goals and consistently deliver high-quality service to our customers.
What We Offer
  • A dynamic and supportive work environment that encourages growth and development.
  • A competitive salary and comprehensive benefits package, including medical, dental, and vision plans, as well as a 401(k) with corporate match.
  • Opportunities for career advancement and professional growth, including training and coaching programs.
  • A commitment to community involvement and volunteerism, with 4 hours of paid time off annually for charitable activities.
Requirements
  • High School degree or equivalent.
  • Minimum 1 year of customer-facing experience, with a proven track record of recommending and referring products and services.
  • Strong listening and communication skills, with the ability to effectively ask questions and identify customer needs.
  • Ability to problem-solve and provide solutions to customer issues, while maintaining a customer-centric approach.
  • Comfortable using digital technology to support business goals, with a willingness to learn and adapt to new systems and processes.
Preferred Qualifications
  • 6 months of experience processing transactions, with a strong understanding of cash and digital payment systems.
  • Motivational skills, with the ability to inspire and collaborate with colleagues and business partners.
  • Process-oriented, energetic, and detail-focused, with the ability to multitask effectively.
  • Spanish language proficiency, with the ability to communicate effectively with diverse customer populations.