Customer Service Operations Expert

6 days ago


South Jordan, Utah, United States Hired by Matrix Full time
Job Title:

Customer Service Operations Expert

About the Role:

We are seeking a highly skilled and motivated Customer Service Operations Expert to join our team. This is a unique opportunity to leverage your expertise in customer service, problem-solving, and communication skills to deliver exceptional results.

Responsibilities:
  • Provide top-notch support to clients via phone calls, ensuring accurate and efficient resolutions to their inquiries.
  • Utilize Cash Management products and services, online platforms, and mobile applications to address client concerns.
  • Develop and maintain strong relationships with clients, consistently meeting key performance metrics and demonstrating a high level of professionalism.
Requirements:
  • College degree or previous contact center experience preferred.
  • Able to thrive in a fast-paced, team-oriented environment.
  • Ability to multitask and adapt quickly to changing circumstances.
What We Offer:
  • A dynamic work environment that fosters growth and development.
  • The opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
  • A competitive salary package that reflects your skills and experience, estimated at around $40,000 - $60,000 per annum, depending on location.
About Hired by Matrix:

We believe in the human touch and build long-lasting partnerships through in-depth conversations. Our goal is to understand your hiring needs and career aspirations, then work tirelessly to make them a reality.



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