Quality Assurance Associate

1 week ago

Middletown, United States Food Lion Full time
Job Title: Quality Assurance Associate

Food Lion is seeking a Quality Assurance Associate to join our team. As a Quality Assurance Associate, you will be responsible for maintaining standards in accordance with the standard practice manual, minimizing shrink through proper utilization of standard practice, and providing our customers with a clean, safe, inviting place to shop.

Key Responsibilities:
  • Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
  • Courteous and helpful to other associates
  • Sweep and clean floors on nights with no scheduled vendor services
  • Weekly cleaning of Produce, Market and Deli Departments
  • Clean and organize the store mop room
  • Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
  • Follow QA daily check list and sanitation standards set by Food Lion
  • Follow current Standard Practices regarding cleanup of Hazardous Waste product
  • Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
  • Understand and follow Food Safety and Workplace Safety guidelines and procedures
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
  • Ensure compliance with local, state and federal regulations
  • Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
  • Perform all other duties as assigned
Requirements:
  • High school graduate or equivalent preferred
  • Excellent interpersonal, organizational, communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to use technical information to solve problems
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

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