Fitness Center Assistant

1 week ago


Cullman, Alabama, United States Cullman Parks, Recreation, & Sports Tourism Full time
About Us

Cullman Parks, Recreation, & Sports Tourism is seeking a dedicated individual to join our team as a Fitness Center Customer Service Representative. As a representative of our brand, you will be responsible for providing exceptional customer service to visitors and members.

Estimated Salary: $17-$22 per hour (Part Time / Hourly)

Responsibilities:
  • Deliver outstanding customer service to patrons and members, ensuring a positive experience.
  • Process day-pass sales, new membership applications, and canceled memberships, maintaining accurate records.
  • Nurture professional relationships with colleagues and clients, upholding CPRST core values.
  • Manage front desk operations, including opening and closing duties.
  • Collaborate with facility management to resolve membership conflicts.
  • Verify membership integrity by checking in all members and guests.
  • Onboard new members, educating them on various membership benefits.
  • Foster strong relationships with new members, addressing questions and concerns.
  • Guide membership leads on facility tours, highlighting features and benefits.
  • Monitor new membership leads and follow up with prospects to secure sales.
  • Maintain high standards of cash handling and customer service excellence.
  • Respond to phone calls professionally, addressing inquiries and directing calls as needed.
  • Contribute to maintaining front desk inventory and conducting new member file audits.
  • Attend necessary meetings and collaborate with team members to achieve shared goals.
  • Develop and maintain effective business procedures, adhering to relevant laws and CPRST system policies.
  • Demonstrate professionalism, ethics, and superior communication skills.


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