Sales and Service Supervisor

1 week ago


Norfolk, Virginia, United States Navy Exchange Full time

Job Summary:

As a Sales and Service Supervisor at Navy Exchange, you will play a crucial role in ensuring exceptional customer service and sales performance in the Garden Shop. You will supervise a team of associates, providing guidance and support to deliver outstanding results. Your expertise in plant care, seasonal growing schedules, and garden supplies will be invaluable in providing technical assistance to customers. You will be responsible for maintaining a clean and organized store environment, adhering to fire safety and HAZMAT regulations, and ensuring the security of cash, fixed assets, and merchandise inventory. If you have a passion for horticulture, excellent communication skills, and experience in retail sales, we encourage you to apply for this exciting opportunity.

Responsibilities:

* Supervise and train Garden Shop associates to provide exceptional customer service and sales performance
* Provide technical assistance to customers on plant care, seasonal growing schedules, and garden supplies
* Maintain a clean and organized store environment, adhering to fire safety and HAZMAT regulations
* Ensure the security of cash, fixed assets, and merchandise inventory
* Participate in periodic inventories and ensure inventory maintenance in accordance with prescribed levels
* Develop reports and requisitions as required
* Complete required forms and logs
* Adhere to applicable policies and procedures

Qualifications:

* 1 year of responsible experience in clerical, office, or retail sales, store work, or a related field
* 1 year of progressively responsible experience in retail sales performing duties similar to those described above
* Strong communication and leadership skills
* Ability to lift heavy objects up to 50 pounds
* Familiarity with plant care and horticulture
* Ability to work in a fast-paced environment and adapt to changing situations



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