Sales Associate

4 days ago


Norfolk, Virginia, United States Navy Exchange Full time
Job Summary:
As a Sales Associate with the Navy Exchange, you will play a key role in providing exceptional customer service and selling general merchandise to customers. You will work as part of a sales team to provide service that anticipates and exceeds customer expectations. Your responsibilities will include assisting customers in selecting merchandise, suggesting additional items to complement their selections, and explaining product features and benefits. You will also be responsible for maintaining a clean and organized sales floor, restocking shelves, and performing other related duties as assigned.

Key Responsibilities:
• Greet and engage customers in conversation to provide sales-related assistance
• Assist customers in selecting merchandise and suggest additional items to complement their selections
• Explain product features and benefits to customers
• Maintain a clean and organized sales floor, restock shelves, and perform other related duties as assigned
• Participate in department meetings and actively seek to exchange ideas regarding improvements in customer service and job performance
• Complete sales transactions efficiently and thank customers for their patronage
• Perform all types of cash register transactions in an accurate and procedurally correct manner
• Advise customers of upcoming sales, events, and services available throughout the Navy Exchange
• Offer customers the opportunity to open a NEXCARD account and inform customers of NEXCARD account benefits
• Handle customer returns and problems tactfully and efficiently, applying store policies consistently and intelligently to ensure customer satisfaction
• Maintain a high level of awareness in assigned areas and offer excellent customer service to all patrons to deter theft
• Unpack, stage, and move merchandise as assigned, and assist in creating store displays and performing periodic inventories
• Complete paperwork associated with merchandise inventory, movement, price adjustments, customer returns, cash register operation, etc. accurately and completely
• Eligible for, and participate in, applicable commission and gainsharing sales incentive programs
• Required to lift up to 25 lbs. as it relates to job duties, including but not limited to assisting customers, lifting merchandise, assisting with stocking sales area as necessary, etc.

Requirements:
• No experience required
• High school graduate or equivalent preferred
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