Client Support Representative
3 weeks ago
Customer Service Specialist
As a vital member of our team at Navy Times, you will be responsible for delivering exceptional support to our clients. Your role will involve:
- Managing a significant volume of incoming calls with professionalism
- Providing assistance to customers regarding product-related questions
- Ensuring a high level of customer satisfaction and fostering loyalty
- Utilizing customer relationship management (CRM) systems for data entry related to customers and orders
- Keeping thorough records and generating reports as needed
- Promoting additional product and service offerings to clients
Qualifications:
- A Bachelor's Degree is required
- Preferred experience of 2 or more years in a customer service role
- Strong written and verbal communication abilities
- Capability to collaborate effectively within a team
Navy Times is an equal opportunity employer. We make hiring decisions based on merit, and our recruitment, hiring, training, and job assignments are conducted without regard to protected classifications. We welcome all qualified applicants.
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