Global Field Service Specialist

3 weeks ago


Columbus, Ohio, United States Omni One Full time
Job Overview

The Global Field Service Specialist will be integral in the global growth of new market segments and patented technologies. This role requires a unique blend of technical expertise, exceptional customer support experience, and strong scheduling experience using ERP systems.

Key Responsibilities
  • Use advanced ERP systems to schedule all installation and equipment service projects with key customers throughout North America.
  • Work closely with the Field Service Manager on developing new clients with new product installations.
  • Ensure the FSEs are adhering to strict safety and product compliance while at customer sites.
  • Handle up-to-the-minute service calls with customers, including occasional evening and weekend support.
  • Ensure all appropriate equipment is available for FSEs to handle full scope of service calls.
  • Act as the face and voice of the corporation when handling service calls from key customers.
  • Follow-up with customers, post service calls, to ensure full satisfaction.
Qualifications and Requirements
  • Bachelor's degree highly preferred.
  • Strong scheduling experience using ERP systems.
  • Exceptional customer support experience.
  • Familiarity with safety and product compliance pertaining to advanced and complex equipment.
Benefits

This position offers a competitive salary range of $80,000 - $100,000 per year, along with exceptional low-cost benefits and retirement plans. Additionally, the company has newly refined 401(k) plans going into 2025, allowing for even more company match. The tremendous growth opportunities within the company make this a great time to join our team.

Company Description

Omni One specializes in engineering, professional, and technical staffing (no cost to you). We work with a broad range of engineers, manufacturing, and technical skilled applicants throughout the United States. We strive to help each applicant and client shape their future and reach their goals.



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