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Clinical Operations Director

2 months ago

Santa Monica, California, United States Find Your Talent Full time
Job Title: Clinical Operations Director

We are seeking a highly skilled Clinical Operations Director to join our team at Find Your Talent. As a key member of our organization, you will play a pivotal role in ensuring the smooth functioning of our clinical operations.

Key Responsibilities:
  • Strategic Growth & Provider Focus:
    • Partner with internal stakeholders to design solutions and position our products and services for national growth.
    • Lead the customer discovery process to identify pain points, technical needs of providers and patients, and align our offerings to their business objectives.
    • Develop compelling demos and business cases, establishing yourself as a trusted advisor and industry thought leader.
    • Collaborate with internal stakeholders to ensure seamless solution design.
    • Gather and analyze customer insights to influence product roadmaps and drive continuous innovation for improved provider and patient experience.
  • Clinical Operations & Team Leadership:
    • Lead cross-functional initiatives across departments (product, operations, finance, clinical).
    • Manage and develop staff by communicating clear instructions, offering feedback, and promoting collaboration.
    • Oversee clinical staff operations, including recruitment, orientation, training, performance management, and adherence to policies and procedures.
    • Improve efficiency and effectiveness of all clinical operational workflows.
    • Plan and oversee the implementation of operational clinical staff policies and procedures.
    • Develop and implement process improvement initiatives for provider and patient satisfaction initiatives, including follow up and metrics.
    • Oversee and support recruitment, orientation, termination, performance, education, clinical competencies, evaluation, and performance expectations of clinical staff.
    • Develop a team approach to patient care delivery in combination with Operations and Quality/ Patient Safety teams.
    • Collaborate with the Medical Director/ President of all Medical Groups in reviewing and updating clinical policies and procedures.
    • Manage project changes and interventions to achieve project outputs for provider-focused initiatives.
    • Exercise sound judgment and intervene with physicians when risk factors are identified.
    • Determine when personnel are not capable of managing a clinical procedure or emergency situation, serving as triage to initiate alternatives.
    • Determine appropriate training needs for clinical staff and ensure compliance with established and continued requirements for healthcare services.
    • Lead large, complex product implementations, ensuring user adoption and alignment with provider and patient needs.
  • Communication & Collaboration:
    • Maintain clear and timely communication with all levels of the organization, including providers.
    • Collaborate with internal and external partners (Sales, Operations, PC Group) to drive growth through solution design, strategic positioning, and compelling presentations.
    • Work with Sales and Operations teams to align on strategies, renewal forecasting, and account opportunities.
    • Partner with internal teams to solve complex customer problems and deliver impactful solutions for providers and patients.
    • Act as the voice of the customer and advocate internally for provider and patient needs.
  • Process Improvement & Innovation:
    • Drive process improvements to enhance provider, patient, and internal stakeholder service as we scale.
    • Develop new and innovative ways to share data and insights with stakeholders to support their success, including providers.
    • Collaborate on R&D initiatives for both the Medical Group and MSO, focusing on improving provider workflows and patient care.
    • Identify opportunities to improve practice efficiency.
    Requirements:
    • Bachelor's degree in Healthcare Administration, Business Administration, or a related field (preferred).
    • Minimum 5 years of experience in medical practice operations management, with experience overseeing provider operations.
    • Must haves:
    • Telehealth experience at a consumer health company
    • Experience working with a friendly PC model
    • Proven experience in leading and developing high-performing teams.
    • Strong analytical and problem-solving skills.
    • Excellent communication and interpersonal skills, with the ability to collaborate effectively with all levels of the organization, including providers.
    • Demonstrated ability to lead complex processes and projects.
    • Deep understanding of healthcare operations and regulations.