Clinical Operations Director

3 days ago

Santa Monica, California, United States Find Your Talent Full time
Job Title: Clinical Operations Director

Find Your Talent is seeking a highly skilled Clinical Operations Director to oversee the smooth functioning of our practice, from leading the product discovery phase to implementing new processes.

Key Responsibilities:
  • Partner with all departments to design solutions and position our products and services for national growth.
  • Lead the customer discovery process to identify pain points, technical needs of providers and patients, and align our offerings to their business objectives.
  • Develop compelling demos and business cases, establishing yourself as a trusted advisor and industry thought leader.
  • Collaborate with internal stakeholders to ensure seamless solution design.
  • Gather and analyze customer insights to influence product roadmaps and drive continuous innovation for improved provider and patient experience.
Clinical Operations & Team Leadership:
  • Lead cross-functional initiatives across departments (product, operations, finance, clinical).
  • Manage and develop staff by communicating clear instructions, offering feedback, and promoting collaboration.
  • Oversee clinical staff operations, including recruitment, orientation, training, performance management, and adherence to policies and procedures.
  • Improve efficiency and effectiveness of all clinical operational workflows.
  • Plan and oversee the implementation of operational clinical staff policies and procedures.
  • Develop and implement process improvement initiatives for provider and patient satisfaction initiatives, including follow up and metrics.
  • Oversee and support recruitment, orientation, termination, performance, education, clinical competencies, evaluation, and performance expectations of clinical staff.
  • Develop a team approach to patient care delivery in combination with Operations and Quality/ Patient Safety teams.
  • Collaborate with the Medical Director/ President of all Medical Groups in reviewing and updating clinical policies and procedures.
  • Manage project changes and interventions to achieve project outputs for provider-focused initiatives.
  • Exercise sound judgment and intervene with physicians when risk factors are identified.
  • Determine when personnel are not capable of managing a clinical procedure or emergency situation, serving as triage to initiate alternatives.
  • Determine appropriate training needs for clinical staff and ensure compliance with established and continued requirements for healthcare services.
  • Lead large, complex product implementations, ensuring user adoption and alignment with provider and patient needs.
Communication & Collaboration:
  • Maintain clear and timely communication with all levels of the organization, including providers.
  • Collaborate with internal and external partners (Sales, Operations, PC Group) to drive growth through solution design, strategic positioning, and compelling presentations.
  • Work with Sales and Operations teams to align on strategies, renewal forecasting, and account opportunities.
  • Partner with internal teams to solve complex customer problems and deliver impactful solutions for providers and patients.
  • Act as the voice of the customer and advocate internally for provider and patient needs.
Process Improvement & Innovation:
  • Drive process improvements to enhance provider, patient, and internal stakeholder service as we scale.
  • Develop new and innovative ways to share data and insights with stakeholders to support their success, including providers.
  • Collaborate on R&D initiatives for both the Medical Group and MSO, focusing on improving provider workflows and patient care.
  • Identify opportunities to improve practice efficiency.
Qualifications:
  • Bachelor's degree in Healthcare Administration, Business Administration, or a related field (preferred).
  • Minimum 5 years of experience in medical practice operations management, with experience overseeing provider operations.
  • Must haves:
  • Telehealth experience at a consumer health company
  • Experience working with a friendly PC model
  • Proven experience in leading and developing high-performing teams.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with all levels of the organization, including providers.
  • Demonstrated ability to lead complex processes and projects.
  • Deep understanding of healthcare operations and regulations.

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