Ford Service Advisor

1 day ago

Marysville, Washington, United States Kendall Automotive Group Full time

About the Role:
As a Service Advisor at Kendall Auto Group, you will be the primary point of contact for our customers in the service department. Your goal will be to provide exceptional customer service while ensuring the highest level of satisfaction with their vehicle repairs and maintenance.

We are looking for candidates with high-level customer service experience, excellent communication skills, and the ability to make recommendations and prioritize items in order of importance for our customers.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Key Skills:
• High-level customer service experience
• Excellent communication and interpersonal skills
• Ability to make recommendations and prioritize items in order of importance
• 2+ years of service writing experience
• Valid driver's license and good driving record
• Knowledge of automobile repair and maintenance

What We Offer:
Competitive pay plan with no cap on earnings, substantial bonus program, career path development opportunities, competitive paid time off, shop manager on-site for assistance, fair dispatching and teamwork environment, large loyal customer base, experienced and loyal service technicians, clean and safe shop with the equipment you need to get the job done, discounts on parts, service, and vehicle purchases for you and your immediate family, medical, dental, and vision insurance, paid life insurance, 401(k) plan with Fidelity, accident and illness supplemental plans.

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