Appliance Repair Specialist

2 weeks ago

West Palm Beach, Florida, United States UASA Full time
About the Role

We are seeking a skilled Appliance Repair Technician to join our team at UASA. As an Appliance Repair Technician, you will be responsible for traveling to customer locations and performing maintenance and repair of appliances. You will use your technical expertise to diagnose problems, assess the issue, and make decisions to repair the product and/or replace parts.

Responsibilities
  • Travel to customer locations and perform maintenance/repair of appliances
  • Proper use of all safety equipment (PPE), vehicle and diagnostic tools
  • Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances
  • Diagnose problems, assess the problem, document findings, and make decisions to repair the product and/or replace parts
  • Process paperwork and perform data entry upon completion of each job
  • Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home
  • Meet or exceed company metrics (customer satisfaction, first visit fix, productivity)
Requirements
  • Must have a valid driver's license allowing the legal operation of a service vehicle in the state of hire.
  • High School diploma or equivalent required.
  • Minimum 1 year experience repairing major appliances (laundry, cooking or cleaning products) or equivalent and successful completion of a recognized trade or tech school program.
  • Refrigeration, sealed systems experience preferred.
  • EPA certification is required to perform work on refrigerant sealed systems. Individuals hired for a position is expected to perform repairs on refrigerant sealed systems or handle refrigerants must have a valid EPA certification or successfully obtain the appropriate EPA certification within 30 days of hire.
  • Experience and ability in the use of various hand tools, diagnostic and test equipment to perform repairs on major appliances.
  • Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds. Must be physically fit enough to lift and carry heavy equipment. You may be required to crouch or squat to work on equipment for extended periods of time.
  • Communication skills - use verbal communication skills to speak with customers, listening to their concerns and asking questions when needed to determine the nature of their problems and equipment needs.
  • Customer service - interact with customers by helping them resolve equipment issues.
  • Analytical thinking - diagnose equipment problems and determine ways to fix these issues.
  • Computer skills - ability to use a computer or tablet in order to log information into digital customer files and update digital records of service dispatches.
What We Offer
  • 80% Company paid health, dental, vision insurance
  • Company provided vehicle and diagnostic tools
  • A culture of respect and development of our team members
  • Matching 401(k)
  • Work life balance with optional 4 or 5 day a week work schedule opportunity
  • A clear career path with advancement opportunities
  • Pay starting at $35.00 per hour
About UASA

UASA is a leading provider of turnkey service solutions for all phases of the home appliance industry service to consumers. We provide product lifecycle support for Original Equipment Manufacturers (OEMs), Retailers, and Third-Party Providers assuring that consumer's home appliances operate as designed and provide satisfaction.

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

This is a remote position.

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