Appliance Repair Technician

1 week ago

Hallandale Beach, Florida, United States Total Appliance and AC Repairs Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Appliance Repair Technician to join our team at Total Appliance and A/C Repairs Inc. As a key member of our service team, you will be responsible for completing assigned service calls, repairs, and installations in a timely and efficient manner.

Key Responsibilities
  • Troubleshoot equipment and related job problems to provide accurate diagnoses and solutions
  • Present findings and options to customers, providing expert advice and guidance as needed
  • Complete approved repairs, improvements, or installations within industry-standard hours and pricing guidelines
  • Clean equipment and work areas to ensure complete customer satisfaction
  • Complete all required paperwork and documentation
  • Collect payment or signatures for work performed, as required
  • Maintain truck inventory and ensure assigned service vehicles are organized and clean
  • Track vehicle maintenance and alert management when maintenance is necessary
  • Contact the office following each call to provide requested information and receive dispatch instructions
  • Provide customers with information and pricing on service agreements, accessories, and other comfort improvements
  • Identify and suggest opportunities for quality and cost improvements
Requirements
  • EPA certification preferred
  • Ability to push, pull, lift, and carry 50LBS capacity
  • A valid driver's license with a good driving record, as required by company insurance carriers
  • Ability to drive, walk, go up and down stairs, bend, reach, and crawl in small places
  • Ability to speak, write, and read English
  • Ability to troubleshoot and provide repairs, or service, or installations with the quality of excellence required by Total Appliance technician level
  • Two or more years of experience in the direct position applied
  • Ability to follow company processes, instructions, directions, policies, and procedures
  • Standard technician tools required
  • Neat, clean, and professional appearance
Performance Metrics
  • Assignments or calls per day, experience, disposition, and teamwork, including regards for our organization
  • Meeting or beating industry time standards for assigned work by following company processes, policies, and procedures
  • Accuracy of paperwork and reporting, collection of documents, signatures, or payments for work performed
  • Callbacks resulting from misdiagnosis or poor workmanship, "GO-BACKS"
  • Complete truck inventory, truck maintenance, organization, and cleanliness
  • Company tool maintenance and condition
  • Generated leads for the company
  • Attendance

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