Lucchese Customer Service Returns Specialist

3 weeks ago


El Paso, Texas, United States Lucchese Full time

About Lucchese Bootmaker

Lucchese Bootmaker, a renowned luxury boot manufacturer based in Texas, is seeking a highly skilled Customer Service Returns Specialist. With over 140 years of experience in crafting high-quality boots, Lucchese emphasizes providing an exceptional customer experience. The ideal candidate will be responsible for handling returns, repairs, and warranties while upholding the brand's values and mission.

Job Responsibilities

  • Provide knowledgeable assistance to customers via phone and email regarding returns, repairs, warranties, products, and services.
  • Efficiently process refunds, repairs, warranties, and exchanges using company systems.
  • Ensure timely follow-up on customer inquiries to maintain the highest level of customer service.
  • Demonstrate flexibility and adaptability in a fast-paced environment.
  • Represent the Lucchese brand as a true ambassador, upholding its values, mission, and image.
  • Proactively provide product and customer feedback to the Customer Service Manager.

Requirements

  • 1-3 years of experience in inventory control, quality control, or warehouse management in a fast-paced environment.
  • A comfort level with warehouse, shipping, and online customer service programs/interfaces.
  • ERP/WMS/Netsuite abilities strongly preferred.
  • Strong organizational skills with high attention to detail.
  • Excellent verbal and written communication skills.
  • Prioritization and multitasking skills.

Physical Requirements

  • Safely lift boxes up to 40 pounds.
  • Stand/sit for extended periods.
  • Ability to safely climb stairs.
  • Effective communication with customers and coworkers.

Compensation

The estimated annual salary for this role is $45,000 - $55,000, depending on experience. This full-time position offers a competitive compensation package, including benefits and opportunities for growth and development.



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