Lucchese Customer Service Returns Specialist
3 weeks ago
About Lucchese Bootmaker
Lucchese Bootmaker, a renowned luxury boot manufacturer based in Texas, is seeking a highly skilled Customer Service Returns Specialist. With over 140 years of experience in crafting high-quality boots, Lucchese emphasizes providing an exceptional customer experience. The ideal candidate will be responsible for handling returns, repairs, and warranties while upholding the brand's values and mission.
Job Responsibilities
- Provide knowledgeable assistance to customers via phone and email regarding returns, repairs, warranties, products, and services.
- Efficiently process refunds, repairs, warranties, and exchanges using company systems.
- Ensure timely follow-up on customer inquiries to maintain the highest level of customer service.
- Demonstrate flexibility and adaptability in a fast-paced environment.
- Represent the Lucchese brand as a true ambassador, upholding its values, mission, and image.
- Proactively provide product and customer feedback to the Customer Service Manager.
Requirements
- 1-3 years of experience in inventory control, quality control, or warehouse management in a fast-paced environment.
- A comfort level with warehouse, shipping, and online customer service programs/interfaces.
- ERP/WMS/Netsuite abilities strongly preferred.
- Strong organizational skills with high attention to detail.
- Excellent verbal and written communication skills.
- Prioritization and multitasking skills.
Physical Requirements
- Safely lift boxes up to 40 pounds.
- Stand/sit for extended periods.
- Ability to safely climb stairs.
- Effective communication with customers and coworkers.
Compensation
The estimated annual salary for this role is $45,000 - $55,000, depending on experience. This full-time position offers a competitive compensation package, including benefits and opportunities for growth and development.
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