Customer Service Specialist

3 weeks ago


El Paso, Texas, United States Doggett Full time
Job Overview
Doggett is a leading company in the industry, and we are seeking a highly skilled CUSTOMER SERVICE SPECIALIST to join our team. The ideal candidate will be responsible for promoting the sale of parts, service, and rental within the branch and responding to customer needs for parts and/or service.

Responsibilities
The Customer Service Representative will perform the following duties:
• Sell parts and service to new and/or current customers in a territory to achieve or exceed assigned revenue objectives.
• Strengthen relationships with established customers and build rapport with potential customers by ensuring customer satisfaction with products and/or services; including keeping customers informed of any changes affecting their equipment and/or business.
• Build and maintain ongoing awareness of new products, services, competitor activities, and market data.
• Maintain detailed account profiles, prepare sales reports as required, and complete all necessary paperwork, including call reports, expense, and territory summaries and projections in an accurate and timely manner.
• Ensure credit applications are actively pursued prior to each sale, or a check is picked up in advance.
• Assist manager in forecasting sales in assigned territory, including setting account targets for sale of parts, service, and rental.
• Enhance professional delivery by continuously increasing product and industry knowledge and interpersonal skills.
• Collaborate and knowledge share with various Doggett employees and departments.
• Perform other related duties as assigned.

Requirements
To be successful in this role, you will need:
• Excellent Customer Service and multi-tasking skills.
• Outstanding Leadership and People Development Skills.
• Strong Financial focus, including cognitive skills, problem analysis, decision making, and quantitative analysis.
• Ability to assess customer patterns and adjust labor and branch focus accordingly.
• Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards, and reports that apply to the location.
• Bachelor's Degree or equivalent experience preferred.
• 3+ years of Sales experience preferred.
• Experience in transportation/logistics, field service, consumer products, wholesale distribution, or supply chain management preferred.

Benefits
We offer competitive compensation packages, including a salary range of $55,000 - $70,000 per year, depending on experience, and opportunities for professional growth and development. We also provide excellent benefits, including health insurance, retirement plan, and paid time off.

Estimated Salary: $62,500

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