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Customer Service Representative

2 months ago

Frederick, Maryland, United States Legal & General America Full time
Customer Care Associate Job Description

We are seeking a highly skilled and customer-focused Customer Care Associate to join our team at Legal & General America. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Responsibilities:
  • Manage all inbound and outbound customer interactions, including phone calls, emails, and written communications.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Meet or exceed department and company standards for customer service metrics, including call handling time, productivity, and quality.
  • Collaborate with internal teams to resolve complex customer issues and provide solutions.
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
  • Participate in ongoing training and development to improve customer service skills and knowledge.
Requirements:
  • High school diploma or equivalent required; college degree preferred.
  • 3+ years of experience in a customer service or administrative role.
  • Knowledge of life insurance products and services.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet productivity and quality standards.
What We Offer:
  • Competitive compensation package, including base salary and bonus opportunities.
  • Comprehensive benefits package, including health, life, and dental insurance.
  • 401K plan with company match and pension package.
  • Generous time off and paid holidays.
  • Opportunities for professional development and career growth.