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Server Assistant

2 months ago

Midland, Michigan, United States Wyndham Hotels & Resorts Full time

Job Summary

The Server Assistant is responsible for providing exceptional service to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. This role involves assisting servers in delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.

Key Responsibilities

  • Assist servers in delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests
  • Keep all tables clean and presentable with clean china, glassware, silverware, and linen
  • Break down trays of soiled dishes and linen in the dishroom area according to established standards
  • Complete daily opening and closing duties and cleaning according to established side-work checklist
  • Answer the phone in an attentive, courteous, and efficient manner
  • Assist fellow employees as needed throughout the shift
  • Provide service to guests in waiters' absence as needed

Requirements

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Ability to stand during entire shift
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull, or otherwise move objects
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner

About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.