Room Quality Supervisor

2 weeks ago


Charleston, West Virginia, United States Towneplace Suites North Charleston Full time
Position: Room Quality Supervisor
Location: TownePlace Suites North Charleston
Pay: $16/hour
Job Type: Full-time

About Us:
TownePlace Suites North Charleston provides a welcoming and comfortable environment for both short and long-term stays. Our commitment is to deliver outstanding service and ensure that our guests enjoy a remarkable experience.

Job Summary:
We are looking for a meticulous and detail-focused Room Quality Supervisor to become part of our team. This role is essential in upholding the highest standards of cleanliness and presentation throughout our guest accommodations and communal spaces. The ideal candidate will possess a sharp eye for detail, strong organizational abilities, and a dedication to maintaining our commitment to quality and guest satisfaction.

Responsibilities:
  • Conduct thorough inspections of guest rooms, hallways, and public spaces to verify cleanliness and adherence to established standards.
  • Identify and report any maintenance concerns or safety risks.
  • Provide training, guidance, and support to housekeeping personnel to ensure consistent performance and compliance with cleaning protocols.
  • Manage the inventory of cleaning supplies and equipment, placing orders as required.
  • Assist in creating and implementing housekeeping policies and procedures.
  • Offer constructive feedback to management regarding staff performance and recommend areas for enhancement.
  • Ensure that all guest inquiries and complaints are handled promptly and courteously.
  • Work collaboratively with other departments to ensure seamless operations and a positive guest experience.
Qualifications:
  • Prior experience in housekeeping or a similar role, ideally within a hotel environment.
  • Exceptional attention to detail and a strong commitment to maintaining high standards.
  • Excellent communication and interpersonal skills.
  • Able to work independently as well as part of a team.
  • Strong organizational and time-management capabilities.
  • Willingness to work various shifts, including weekends and holidays.
  • Physical stamina and the ability to lift up to 25 pounds.
Benefits:
  • Competitive compensation at $16/hour.
  • Comprehensive benefits package for full-time employees.
  • Opportunities for career growth within the Marriott network.
  • Employee discounts on hotel accommodations and other Marriott properties.
  • A supportive and collaborative workplace culture.
About Us:

Auro Hotels is a global company with a diverse portfolio of over 37 hotel properties. We focus on designing and constructing exceptional hotels with thoughtful details that make guests feel at home.

Legal:

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

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