Room Care Specialist

2 weeks ago


Charleston, West Virginia, United States VP Management LLC Full time
Position Overview

The Room Care Specialist is tasked with ensuring that guest accommodations are kept clean, organized, and welcoming. This role involves delivering exceptional service to all patrons while upholding the highest standards of cleanliness.

Qualifications

A high school diploma or equivalent is preferred, along with prior experience in hospitality or a related sector.

Physical Demands

This position may require flexibility in hours and involves medium physical activity, including:

  • Lifting up to 50 pounds occasionally and/or 20 pounds frequently.

Must be able to remain on foot for the duration of the shift.

General Expectations

Effective communication skills, both verbal and written, are essential for interacting with guests and team members in a courteous and attentive manner. The ability to listen and address concerns raised by guests and colleagues is crucial.

Multitasking and prioritizing tasks to meet operational deadlines are key responsibilities. All interactions with guests and staff should be approached with a friendly and service-oriented attitude.

Attendance at mandatory meetings and training sessions is required, along with maintaining a professional appearance, including proper uniform and identification.

Key Responsibilities
  • Consistently clean guest rooms according to established standards.
  • Prepare for cleaning by gathering necessary supplies and ensuring the housekeeping cart is stocked.
  • Remove waste and soiled linens from rooms and common areas.
  • Keep hallways and public spaces tidy and well-maintained.
  • Restock cleaning supplies and prepare for the next day's tasks.
  • Report any missing items or maintenance issues to the appropriate supervisor.
  • Handle lost and found items according to company policy.
  • Strive to ensure guest satisfaction at all times.
Company Overview

VP Management LLC is a prominent entity in the hospitality industry, known for its commitment to providing exceptional guest experiences. Our diverse portfolio includes a variety of hotel brands, each dedicated to meeting the needs of travelers worldwide.

With a global presence and a dedicated workforce, we pride ourselves on fostering a culture of excellence and service.



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