Customer Service Representative

8 hours ago


Cypress, Texas, United States Jeff Adragna - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive the growth and success of our business.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong relationships with our clients, understand their needs, and provide personalized service to ensure their satisfaction.
  • Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues promptly, and provide accurate and friendly service to meet their needs.
  • Insurance Needs Assessment: Use a customer-focused approach to educate clients about insurance options, identify their needs, and provide tailored solutions.
  • Communication and Coordination: Effectively communicate with clients, colleagues, and other stakeholders to ensure seamless service delivery and promote business growth.
Requirements
  • Customer Service Focus: Dedicated to delivering exceptional customer experiences and building strong relationships.
  • Communication Skills: Excellent verbal and written communication skills to interact with clients, colleagues, and other stakeholders.
  • Problem-Solving: Proactive and able to resolve customer issues efficiently and effectively.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus structure.
  • Opportunities for Advancement: Growth potential and opportunities for advancement within our agency.
  • Paid Time Off: Vacation and personal/sick days.
  • Valuable Career Experience: Opportunity to develop valuable skills and experience in a dynamic and fast-paced environment.


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