Customer Service Representative

2 weeks ago


Cypress, Texas, United States BankTalent HQ Full time
Company Overview:

At BankTalent HQ, we prioritize our people and organizational culture. Our commitment to inclusivity and diversity is fundamental to our success.

We believe that a diverse team enhances our ability to provide exceptional service to our clients, fostering growth within businesses, families, and communities.

Position Summary:

We are seeking a Client Service Associate (Teller) to deliver outstanding customer service at our banking center.

If you are dedicated to community engagement, teamwork, and assisting others in achieving their financial aspirations, we encourage you to consider this opportunity.

Key Responsibilities:
  • Perform comprehensive banking services by accurately processing financial transactions promptly while adhering to established limits and maintaining a strong balancing record.
  • Leverage knowledge of banking products and services to enhance client relationships.
  • Identify and fulfill client needs through various services, including issuing checks, conducting account maintenance, processing money transfers, and accepting loan payments.
  • Provide an exceptional customer experience while identifying opportunities for product referrals.
  • Explore and maximize cross-selling opportunities based on client requirements.
  • Ensure compliance with all relevant laws, regulations, and internal policies.
  • Address client concerns through direct action or by referring them to appropriate resources.
  • Maintain confidentiality of client information and adhere to security protocols.
  • Engage in daily discussions with management to assess progress towards individual and center goals.
  • Perform additional duties as required.
Qualifications:
  • High school diploma or equivalent.
  • Minimum of 1 year of experience in banking, customer service, or related fields.
  • Prior experience as a Teller is highly preferred.
  • Strong understanding of financial transactions, banking products, and customer service principles.
  • Excellent balancing skills and attention to detail.
  • Experience in cash handling and sales is advantageous.
  • Ability to effectively cross-sell banking products.
  • Proficient in basic computer applications.
Work Schedule:

This is a full-time position requiring flexibility within designated working hours.

Benefits:

At BankTalent HQ, we are committed to supporting the well-being of our employees and their families. Our benefits package includes:

  • Comprehensive medical, dental, and vision insurance starting on your first day.
  • Life and disability insurance, along with paid parental leave.
  • Health savings and flexible spending accounts.
  • Paid training, time off, and federal holidays.
  • 401(k) plan with company matching and profit-sharing options.
  • Mental health support, including coaching and therapy.
  • Tuition reimbursement for eligible employees.
  • Competitive compensation aligned with experience.


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