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Customer Service Representative

2 months ago

Cypress, Texas, United States Caliber Collision Centers Full time
Job Summary

Caliber Collision Centers has an immediate opening for a Customer Service Representative to perform a variety of duties, including greeting and providing exceptional customer service to internal and external customers. The ideal candidate will be able to monitor work volume and recommend load level requests when necessary, coordinate with Rental Car/Tow companies to provide one-stop service to customers, and maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers
  • Monitor work volume and recommend load level requests when necessary
  • Coordinate with Rental Car/Tow companies to provide one-stop service to customers
  • Maintain a broad knowledge base of insurance partner requirements
Benefits
  • Benefits from day one, including medical, dental, and vision coverage
  • Industry comparable pay, paid weekly, and eligible for overtime
  • Paid vacation and holidays, beginning day one
  • Career growth opportunities, promoting from within
  • A career for life, with hands-on experience in a production shop
Requirements
  • 1+ years of experience in a customer-facing environment
  • Ability to pass all pre-employment screenings, including a background check
Abilities/Skills/Knowledge
  • Effective verbal and written communication skills
  • Ability to navigate multiple software systems, including Microsoft Office Suite
  • Work through competing priorities and adapt easily to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers
  • Ability to work in a collaborative environment
About Caliber Collision Centers

Caliber Collision Centers has grown beyond 1700 centers nationwide, featuring a full range of automotive services, including collision repair, auto glass repair and replacement, mobile diagnostic scanning and calibration, and fleet services. With a commitment to restoring the rhythm of our customers' lives, our team of over 30,000 teammates is dedicated to getting customers back on the road safely every day.