Customer Service Representative

2 weeks ago


Cypress, Texas, United States BankTalent HQ Full time
About Us:

At BankTalent HQ, we prioritize our people and culture, recognizing that every individual contributes to our success. We believe in fostering a diverse and inclusive environment that reflects the varied backgrounds and experiences of our team.

We are currently seeking a Client Service Associate to deliver exceptional customer service at our banking center. This role is vital in supporting the financial aspirations of our clients and enhancing their banking experience.

Key Responsibilities:
  • Provide comprehensive banking services by efficiently processing all financial transactions while adhering to established guidelines.
  • Leverage knowledge of our banking products to strengthen client relationships and promote services.
  • Assess and fulfill client needs through various services, including account maintenance and processing transactions.
  • Ensure a superior customer experience by identifying opportunities for product referrals.
  • Maximize cross-selling opportunities based on client requirements.
  • Comply with all relevant laws, regulations, and internal policies.
  • Address client inquiries and concerns through direct engagement or by connecting them with appropriate resources.
  • Maintain confidentiality and adhere to security protocols regarding client information.
  • Collaborate with management to achieve individual and team objectives.
  • Perform additional duties as required.
Qualifications:
  • High school diploma or equivalent.
  • A minimum of 1 year of experience in banking, customer service, or a related field.
  • Prior experience as a Teller is preferred.
  • Strong understanding of financial transactions and banking products.
  • Excellent customer service and balancing skills.
  • Experience in cash handling and sales is advantageous.
  • Ability to effectively cross-sell products based on client needs.
  • Detail-oriented with strong time management abilities.
  • Basic computer proficiency.
Work Schedule:

This is a full-time position with a schedule that includes weekdays and occasional Saturdays. Flexibility in working hours is required.

Benefits:

At BankTalent HQ, we are committed to supporting our employees' health and professional growth. Our benefits include:

  • Comprehensive Medical, Dental, and Vision Insurance starting on your first day.
  • Life and Disability Insurance, along with Paid Parental Leave.
  • Health Savings and Flexible Spending Accounts.
  • Paid Training and Paid Time Off.
  • 401(k) plan with company match and Profit Sharing.
  • Mental health support, including coaching and therapy sessions.
  • Tuition Reimbursement for eligible employees.
  • Competitive compensation aligned with experience.


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