Field Service Technician

2 weeks ago

Cambridge, Massachusetts, United States Joe Warren & Sons Co., Inc. Full time
Field Service Technician - Commercial Refrigeration & Kitchen Equipment

We are seeking a highly skilled Field Service Technician to join our team at Joe Warren & Sons Co., Inc. as a Commercial Refrigeration & Kitchen Equipment Specialist. As a key member of our service team, you will be responsible for diagnosing and repairing refrigeration and ice machine equipment at client sites.

Responsibilities:
  • Travel to client locations to diagnose and repair refrigeration and ice machine equipment.
  • Ensure accurate and clear paperwork for all customer services.
  • Coordinate with the Parts Department for precise parts identification and ordering.
  • Install ordered parts in a timely and professional manner.
  • Maintain a tidy service truck and organized inventory of parts and tools.
  • Engage with manufacturers, sales reps, dealers, and customers.
  • Identify service challenges, gather relevant data, and formulate effective solutions.
  • Collaborate with manufacturers for equipment diagnosis when required.
  • Provide top-tier service and clearly communicate service requirements to customers.
  • Advocate for and suggest additional JWS services to customers as appropriate.
Qualifications:
  • EPA certification and a strong emphasis on safety.
  • Ability to climb stairs and ladders.
  • Adept at multitasking and adapting to varying tasks.
  • Emphasis on customer understanding and satisfaction.
  • High School diploma or GED and a valid driver's license.
  • Ability to lift and carry items weighing up to 75 pounds.
  • Independent worker and effective team collaborator.
  • Proficiency in using hand tools.
  • Demonstrated ability to complete assignments with little to no supervision.
  • Previous experience in gas, electric, plumbing, and/or steam repairs is an asset.
  • Minimum of 5 years of experience in refrigeration/ice machine and/or similar commercial kitchen equipment repair or a related field.
  • Strong organizational skills and a proactive, team-oriented mindset.
Benefits:
  • Attractive compensation package with periodic reviews, bonuses, and increments.
  • Very competitive 401k with a 4% Safe Harbor Match.
  • Comprehensive Health Benefits: Medical, Dental (FREE), Vision, and HSA.
  • Ready-to-Go Company Vehicles: Equipped with all necessary tools and equipment.
  • Flexible On-call with Overtime: Infrequent on-call schedules and plentiful OT opportunities with incentive pay.
  • Career Growth: Paid training, tuition assistance, and numerous advancement opportunities.
  • Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program.
  • Life & Disability Insurance for your peace of mind.
  • Benefit from our company-wide Bonus incentive program with quarterly payouts.
  • Enjoy 9 company-funded holidays along with generous PTO.
  • Robust career progression opportunities.
  • Referral bonuses for expanding the JWS family.
  • Vast training and professional development prospects.

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