Lead Customer Service Representative

2 weeks ago


Scottsdale, Arizona, United States Cobblestone Auto Spa Car Wash Full time

About Cobblestone Auto Spa Car Wash

Cobblestone Auto Spa Car Wash is a leading provider of car care services in Arizona and Colorado, with over 25 years of experience in delivering top-tier quality and unparalleled customer experience.

Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives, ensuring that they are productive and efficient in completing daily duties and projects.

Key Responsibilities

  • Team Leadership
    • Work alongside team members, modeling desired behaviors and leading by example.
    • Utilize leadership skills to ensure the team stays productive and efficient in completing daily duties and projects.
  • Customer Service
    • Ensure C-Store employees are given breaks in accordance with company policy.
    • Train team members on policies and procedures and provide feedback.
    • Communicate company initiatives to employees.
    • Inventory control, including vendor relations.
    • Control labor costs, making labor decisions based on business needs.
    • Assist with daily administrative needs.
    • Advanced POS/DRB knowledge, troubleshooting unique customer situations.
    • De-escalate customer issues.
    • Closing the store on occasion.
  • Requirements
    • Previous experience supervising others, preferably in a retail environment.
    • Flexible schedule, including days, afternoons/evenings, weekends, and holidays.
    • An outgoing, energetic personality with a desire to work in a team-centered environment.
    • Ability to bend, twist, and stand for long periods of time, to perform essential job duties.
    • Ability to lift up to 40lbs.
    • Ability to effectively communicate and follow directions.
    • Willingness to follow company dress code and operational guidelines.
    • Food Handlers Card (we will help you obtain this if you do not possess one).
  • What We Offer
    • Competitive hourly pay paid weekly.
    • Monthly bonus based on store performance.
    • Health benefits (based on full/part-time status).
    • Opportunity for advancement.
    • Free weekly car washes and other vehicle service discounts.

Cobblestone Auto Spa Car Wash is an Equal Employment Opportunity (EEO) employer.



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