Resident Support Specialist

1 week ago


Poughkeepsie, New York, United States Community Housing Innovations Full time
Company Overview
Community Housing Innovations (CHI) is a not-for-profit organization that provides housing and human services to support social and economic independence. Our mission is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them.

We believe quality, affordable housing provides a firm foundation for a prosperous life. Our vision is to provide a safe, structured, and supervised environment for our residents.

Diversity, Equity, and Inclusion are core values at CHI. We respect diversity and are an equal opportunity employer that provides equal employment opportunities to all employees and applicants. We prohibit discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws.

If you share our commitment to providing quality housing and human services, we encourage you to apply for this exciting opportunity.

Job Summary
As a Resident Support Specialist, you will play a critical role in maintaining a safe and supportive environment for our residents. Your responsibilities will include enforcing policies and regulations, intervening in situations as needed, providing limited crisis intervention, and maintaining accurate documentation. You will also be responsible for conducting unit inspections, accepting resident referrals, and reviewing rules and regulations with new arrivals.

This is a challenging yet rewarding opportunity to make a difference in the lives of our residents. If you have a strong sense of responsibility, excellent communication skills, and a passion for providing exceptional customer service, we encourage you to apply.

Key Responsibilities
- Maintain visibility to residents through regular site tours and video camera monitoring
- Enforce CHI, site, and DSS/DCFS policies, regulations, and rules with residents
- Intervene in situations as needed in an appropriate fashion to de-escalate situations and redirect behavior
- Provide limited crisis intervention to residents when necessary until CHI professional staff can intervene
- Maintain accurate documentation throughout shift, including turn-over, census, logs, incident reports, etc.

Requirements
- High School Diploma or GED preferred; 1-2 years of experience in a related field may be substituted for high school diploma or GED
- 1-2 years of experience working in a related field preferred; if candidate has high school diploma, GED, or higher, no work experience is required
- Excellent verbal and written communication skills; proficiency in English required; bi-lingual (Spanish) a plus
- Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications

Benefits
- Competitive salary: $18.00 per hour
- Opportunity to work in a dynamic and supportive team environment
- Overtime available

How to Apply
Please visit our website at www.communityhousing.org/about-chi/chi-careers/ to learn more about this exciting opportunity and to apply.

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