Retail Brand Sales Consultant

2 weeks ago

Santa Clara, California, United States Macys Full time
About Us

Macy's stands as a cornerstone of American retail, with a rich history spanning over 160 years. We are dedicated to providing our customers with fashion, value, and a sense of celebration. Our commitment to community engagement is a hallmark of our brand.

The essence of Macy's is brought to life in our stores, where our team members play a crucial role. They deliver exceptional customer service, foster memorable shopping experiences, and contribute to our sales achievements. A position at Macy's, whether seasonal, part-time, or full-time, offers a unique opportunity to delve into the retail industry. Many of our esteemed executives began their journeys as part-time sales associates. Our store roles are perfect for cultivating relationships, building teams, and honing leadership skills for career advancement at Macy's. We view our stores as a training ground for the future leaders of retail.

Joining our team as a store colleague, whether in a seasonal capacity, part-time role, or full-time career, is an excellent way to embark on a retail career. Numerous executives at Macy's have transitioned from part-time sales positions or entered our development programs as recent graduates.

Position Overview The Brand Sales Consultant is a vital team member, representing a specific vendor. This role leverages product expertise and outstanding sales abilities to enhance revenue for the vendor/brand. The consultant is dedicated to creating an exceptional shopping experience, prioritizing customer satisfaction above all. They advocate for the customer, communicating insights and opportunities to store leadership and vendor representatives. Key Responsibilities
  • Provide an unforgettable customer experience
  • Drive vendor sales through exceptional selling techniques
  • Collaborate with the Customer Experience Manager to identify opportunities that boost sales
  • Ensure customer satisfaction is always the primary focus
  • Utilize product knowledge to assist customers in making informed choices
  • Transform customers into loyal clients
  • Maintain high standards of store readiness, ensuring a clean and organized shopping environment
  • Execute shortage prevention strategies effectively
  • Perform additional vendor-specific customer-facing duties as required
  • Carry out other assigned responsibilities
  • Exhibit regular and reliable attendance and punctuality
Qualifications
  • High School diploma or equivalent required
  • At least 1 year of experience in merchandising or retail preferred
  • Strong communication skills, capable of presenting information effectively to customers and team members
  • Basic proficiency in math, including addition, subtraction, multiplication, and division
  • Ability to operate a calculator
  • Self-motivated and proactive
  • Capable of working independently and collaboratively within a team
  • Excellent time management skills
  • Ability to complete projects in a timely manner
  • Comfortable using computers and RF equipment regularly
  • Flexible availability to work retail hours, including days, evenings, weekends, and holidays
Physical Requirements
  • This role involves continuous movement and standing for extended periods
  • Ability to lift up to 30 lbs.
  • May require occasional bending, kneeling, crouching, and climbing
  • Ability to reach above eye level
  • Requires close vision, color vision, depth perception, and focus adjustment

This position may qualify for performance-based incentives and bonuses. Benefits include options for 401k, medical, vision, dental, life, and disability insurance, as well as PTO accruals and holiday pay. Eligibility criteria may apply based on job level, classification, and duration of employment. Further details regarding benefits are available upon request.

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