Field Service Professional

3 days ago


Las Vegas, Nevada, United States SmartSource Full time
About the Role

As a Field Service Professional with SmartSource, your primary responsibility will be to deliver exceptional customer service in high-pressure environments such as corporate meetings, presentations, and events. To succeed in this role, you should have a minimum of 3 years of industry experience and possess strong leadership skills.

Key Responsibilities:

  • Pull, prep, configure, and stage Audio Visual equipment to client order specifications.
  • QC inbound Audio-Visual equipment prior to returning it to available stock.
  • The transport, setup, and operation of Audio and Video equipment including microphones, speakers, mixing consoles, effects racks, video screens, projectors, video switchers, cameras, and recording equipment for corporate meetings, presentations, indoor and outdoor events.
  • The transport, on-site installation, configuration, customer service, and troubleshooting of our computers, software, and related peripherals.

Qualifications:

  • Industry experience supporting Live Corporate Events is highly preferred. Breakout rooms, General Sessions, and Tradeshow booths environments.
  • Ability to lead and manage an onsite team of technicians.
  • Must have effective communication and people interaction skills as this position interacts directly with our customers.
  • Requires the ability to think and work independently, meet deadlines, and have extreme attention to detail.
  • The ideal candidate must be proficient at setting up Audio Visual components and be able to troubleshoot and correct operational glitches.
  • Need to be proficient in configuring and troubleshooting computer-related hardware, have a can-do attitude, and have strong customer service and communication skills.
  • A clean driving record and valid driver's license is required as you will be operating company vehicles.
  • Requires loading/unloading of company vehicles for the transport of AV and computer gear to and from events.
  • Maintains a desire to continually improve performance and take it to the next level.

Salary Range:$50,000 - $70,000 per year based on experience.



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