Service Operations Manager
2 days ago
At Ingersoll Machine Tools Inc, we are seeking a highly skilled and experienced Service Manager to join our team. The successful candidate will be responsible for overseeing the customer support operation, ensuring seamless communication with customers, and driving service sales and profitability.
Key Responsibilities:- Provide technical support to customers via phone and email, addressing their queries and resolving issues in a timely manner.
- Create and provide estimated quotes to customers, managing incoming Purchase Orders and invoicing.
- Collaborate with Engineering teams to resolve technical issues, providing customers with technical data and procedural solutions.
- Manage the Spare Parts Department, following up on spare parts quotes, promoting spare part sales, and expediting spare part orders.
- Develop and implement strategies to improve service delivery, drive sales, and increase customer satisfaction.
- High School diploma required; Technical degree preferred.
- Knowledge of CNC Milling Machines and their components.
- Demonstrated experience in machine tool builds or service.
- Familiarity with production machinery, processes, and standards.
- Strong leadership skills, excellent critical thinking, problem-solving, communication, and presentation skills.
- Ability to travel worldwide as required.
- Holidays
- Vacation/Personal time
- Health/Dental/Vision insurance
- 401(k)
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Long and Short-Term Disability
- Life insurance
- Tuition Reimbursement Program
Ingersoll Machine Tools Inc is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.
-
Service Operations Manager
3 weeks ago
Rockford, Illinois, United States workplace Full timeJob SummaryWe are seeking a highly skilled Service Operations Manager to lead our service department, overseeing the management of on-field service technicians, customer support, and the service coordinator. The ideal candidate will have a strong background in service management, excellent communication and organizational skills, and the ability to develop...
-
Service Operations Manager
4 weeks ago
Rockford, Illinois, United States FurstStaffing Full timeJob SummaryFurstStaffing is seeking a highly skilled Service Operations Manager to lead our Service Department. As a key member of our team, you will be responsible for managing the complete Service Department, including on-field service technicians, customer support, and the service coordinator.Key ResponsibilitiesService Department Management: Manage all...
-
Service Operations Manager
1 week ago
Rockford, Illinois, United States FurstProfessionals Full timeJob SummaryFurstProfessionals is seeking a highly skilled and experienced Service Operations Manager to lead our Service Department. As a key member of our team, you will be responsible for managing the complete Service Department, including on-field service techs, customer support, and the service coordinator.Key ResponsibilitiesManage all service personnel...
-
Service Operations Manager
6 days ago
Rockford, Illinois, United States FurstProfessionals Full timeJob SummaryFurstProfessionals is seeking a highly skilled Service Operations Manager to lead our Service Department. This is a hands-on position that requires strong technical machining skills and experience in the machine tool industry.The successful candidate will have prior installation and maintenance experience, as well as excellent communication,...
-
Service Operations Manager
2 days ago
Rockford, Illinois, United States Ingersoll Machine Tools Inc Full timeService Manager Job DescriptionIngersoll Machine Tools Inc is seeking a highly skilled Service Manager to oversee the customer support operation and ensure seamless management of machine and customer issues.Key Responsibilities:Technical Support:Provide primary phone and email contact for Ingersoll customers.Create and provide estimated quotes to...
-
Service Operations Manager
2 weeks ago
Rockford, Illinois, United States FurstStaffing Full timeJob SummaryFurstStaffing is seeking a highly skilled Field Service Manager to lead our Service Department. This is a hands-on position that requires experience in the machine tool industry and strong technical machining skills.Key ResponsibilitiesManage a team of service personnel who perform on-site routine services, including installation, maintenance,...
-
Automotive Service and Retail Operations Manager
2 weeks ago
Rockford, Illinois, United States Belle Tire Company Full timeJob Summary: We are seeking a positive, high-energy, customer-focused Store Manager to lead the overall operations of a fast-paced tire and automotive service facility.About the Role: As a Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of operational efficiency.Key...
-
Operations Manager
4 weeks ago
Rockford, Illinois, United States Loves Travel Stops & Country Store Full timeJob SummaryWe are seeking a highly motivated and experienced Operations Manager to join our team at Loves Travel Stops & Country Stores. As an Operations Manager, you will be responsible for leading daily operations to drive efficiency, quality, and customer satisfaction.Key ResponsibilitiesLeadership and Management: Lead a team of employees to achieve...
-
Operations Manager
2 weeks ago
Rockford, Illinois, United States Michaels Stores Full timeJob SummaryMichaels Stores is seeking a highly skilled and experienced Operations Manager to lead our store operations and drive sales and profits. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service, managing inventory, and leading a team of well-trained team members.Key ResponsibilitiesAssist...
-
Operations Manager
2 days ago
Rockford, Illinois, United States Loves Travel Stops & Country Store Full timeJob Title: General Manager in TrainingLove's Travel Stops and Country Stores is seeking a highly motivated and experienced General Manager in Training to join our team. As a General Manager in Training, you will be responsible for assisting the General Manager in overseeing daily operations, driving efficiency, quality, and customer satisfaction.Key...
-
Operations Manager
6 days ago
Rockford, Illinois, United States Loves Travel Stops & Country Store Full timeJob Title: Operations ManagerLove's Travel Stops and Country Stores is seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for leading daily operations to drive efficiency, quality, and customer satisfaction.Key Responsibilities:Lead a team of employees to ensure a safe, clean, and well-maintained...
-
Automotive Service Operations Manager
1 month ago
Rockford, Illinois, United States Grote Auto - Rockford Full timeAbout the Role:Grote Auto - Rockford is seeking a highly skilled and customer-focused Automotive Service Manager to join our team. As a key member of our service department, you will be responsible for leading our team of service technicians and ensuring that our customers receive exceptional service and support.Key Responsibilities:Lead Vehicle Pick-up...
-
Operations Manager
1 week ago
Rockford, Illinois, United States Loves Travel Stops & Country Store Full timeJob Title: General Manager in TrainingAre you a driven individual looking to make an impact in a dynamic and fast-paced environment? Do you have a passion for leadership and a desire to grow your career? We are seeking a General Manager in Training to join our team at Love's Travel Stops and Country Stores.Job Summary:The General Manager in Training will...
-
Restaurant Operations Manager
4 weeks ago
Rockford, Illinois, United States Wendy's Full timeAbout the RoleWe are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Wendy's. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality, service, and cleanliness are consistently met.Key...
-
Operations Manager
4 weeks ago
Rockford, Illinois, United States Michaels Stores Full timeJob SummaryWe are seeking a highly skilled and experienced Store Manager to lead our retail store in ROCKFORD, IL. As a Store Manager, you will be responsible for delivering sales and profits while protecting our assets. You will provide a well-merchandised and well-in-stocked store by leading and supporting inventory management processes. You will lead a...
-
Restaurant Operations Manager
6 days ago
Rockford, Illinois, United States Pancheros Franchise Corporation Full timeJob Title: General ManagerWe are seeking a highly skilled and experienced General Manager to lead our restaurant team. As a General Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality, service, and cleanliness are consistently met.Key Responsibilities:Leadership: Provide guidance...
-
Restaurant Operations Manager
1 month ago
Rockford, Illinois, United States Bear Family Restaurants Full timeJoin the Bear Family Restaurants teamWe are looking for an experienced Operations Supervisor to oversee a cluster of restaurants in collaboration with General Managers, ensuring that exceptional standards of quality, service, cleanliness, and value are consistently achieved. The successful candidate will have a background in a dynamic Quick Service...
-
Restaurant Operations Manager
2 weeks ago
Rockford, Illinois, United States Hard Rock International Full timeJob SummaryWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Hard Rock International. As a key member of our Food and Beverage department, you will be responsible for overseeing the daily operations of our front-of-the-house food services, ensuring exceptional guest service, and driving revenue growth.Key...
-
Restaurant Operations Manager
2 weeks ago
Rockford, Illinois, United States Panchero's Mexican Grill Full timeJob Title: General ManagerJob Summary:We are seeking a highly skilled and experienced General Manager to lead our Panchero's Mexican Grill restaurant team. As a General Manager, you will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and driving sales growth.Key Responsibilities:Leadership:...
-
Restaurant Operations Manager
3 weeks ago
Rockford, Illinois, United States McDonald's Full timeRestaurant Operations Manager WINNEBAGO Job Description Restaurant Operations Manager At McDonald's, we're committed to providing a positive work environment for our employees. As a Restaurant Operations Manager, you'll play a vital role in ensuring the smooth operation of our restaurant. Key Responsibilities: Lead by Example: Demonstrate a...