Service Operations Manager

2 days ago


Rockford, Illinois, United States Ingersoll Machine Tools Inc Full time
Job Title: Service Manager

At Ingersoll Machine Tools Inc, we are seeking a highly skilled and experienced Service Manager to join our team. The successful candidate will be responsible for overseeing the customer support operation, ensuring seamless communication with customers, and driving service sales and profitability.

Key Responsibilities:
  • Provide technical support to customers via phone and email, addressing their queries and resolving issues in a timely manner.
  • Create and provide estimated quotes to customers, managing incoming Purchase Orders and invoicing.
  • Collaborate with Engineering teams to resolve technical issues, providing customers with technical data and procedural solutions.
  • Manage the Spare Parts Department, following up on spare parts quotes, promoting spare part sales, and expediting spare part orders.
  • Develop and implement strategies to improve service delivery, drive sales, and increase customer satisfaction.
Requirements:
  • High School diploma required; Technical degree preferred.
  • Knowledge of CNC Milling Machines and their components.
  • Demonstrated experience in machine tool builds or service.
  • Familiarity with production machinery, processes, and standards.
  • Strong leadership skills, excellent critical thinking, problem-solving, communication, and presentation skills.
  • Ability to travel worldwide as required.
Benefits:
  • Holidays
  • Vacation/Personal time
  • Health/Dental/Vision insurance
  • 401(k)
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • Long and Short-Term Disability
  • Life insurance
  • Tuition Reimbursement Program

Ingersoll Machine Tools Inc is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.



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