Customer Service Ambassador

1 month ago


Bozeman, Montana, United States Million Air Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service department, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.

Responsibilities:
  • Provide friendly and professional greetings to customers
  • Offer concierge services to pilots and customers, including making reservations as needed
  • Process invoices for services rendered to customers and pilots
  • Record customer preferences in our customer service system
  • Proactively prepare for incoming aircraft
  • Provide timely feedback to the company regarding service failures or customer concerns
  • Collaborate with the line service team to meet and exceed customer service expectations
  • Maintain a clean and organized work area, including the front desk, lobby, and all FBO amenities
Requirements:
  • Customer service experience in the service industry
  • High school diploma or equivalent
  • Ability to work evenings, weekends, and holidays
  • Acceptable driving record
  • Ability to pass a background check
  • Zero tolerance for substance abuse
Work Environment:

This position operates in a professional environment, which may include exposure to various weather conditions and direct contact with moving and non-moving aircraft.

Physical Demands:
  • Ability to lift 25 pounds
  • Standing and walking throughout the facility to interact with customers
  • Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Travel:

No travel is expected for this position.


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