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Clinical Operations Manager

2 months ago


Palm Desert, California, United States Skin and Cancer Institute Full time
Job Overview

Position Summary: The Clinical Operations Manager is responsible for overseeing the daily operations of the practice, ensuring efficient clinical workflow and optimal patient care.

Key Responsibilities:

  • Manage and coordinate the clinical workflow, ensuring effective collaboration among all clinical personnel.
  • Oversee staff scheduling to optimize resource allocation and service delivery.
  • Collaborate with the marketing team to enhance local visibility and promote services effectively.
  • Conduct market analysis to remain competitive with local dermatological services and products.
  • Ensure timely completion of all reporting requirements, including daily, weekly, and monthly reports.
  • Process payroll at the end of each pay period, making necessary adjustments to timecards as needed.
  • Monitor staff performance to ensure adherence to job responsibilities and deadlines.
  • Enhance patient satisfaction through continuous improvement initiatives.
  • Conduct daily audits of NextGen reports and worklogs to maintain accuracy and compliance.
  • Resolve conflicts among staff professionally and effectively.
  • Adhere to all OSHA, HIPAA, and relevant regulatory standards.
  • Manage financial transactions, including bank deposits and inventory control.
  • Supervise the maintenance of essential logs (e.g., Botox Log, Narcotic Log, MOHS Log) to ensure proper documentation.
  • Implement disciplinary actions as necessary, with managerial approval.
  • Ensure that all operational vehicles are properly maintained, with up-to-date registrations and insurance.

Technical Skills: Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), NextGen, and EMA is required.