Computer Systems Engineer

6 days ago


Santa Clara, California, United States A3 Staffing Solutions Full time
Job Summary

We are seeking a highly skilled Desktop Support Specialist to join our team at A3 Staffing Solutions. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities
  • Technical Support: Provide expert-level technical support for Windows OS and Microsoft Office Suite in an enterprise environment, with a focus on direct interactions with end-users.
  • Hardware and Software Maintenance: Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals, ensuring optimal performance and efficiency.
  • Network Support: Provide desktop and network support, including setup, configuration, and addition of all hardware.
  • IMAC Support: Assist Corporate Desk Side Support technicians with large-scale IMACs, ensuring seamless transitions and minimal downtime.
  • Documentation and Maintenance: Document, maintain, upgrade, or replace hardware and software systems, ensuring accurate records and efficient operations.
  • User Account Management: Support and maintain user account information, including rights, security, and systems groups, ensuring secure and compliant environments.
  • Training and Troubleshooting: Train employees, identify, analyze, and repair product failures, order and replace parts as needed, and determine and recommend products or services that best fit customers' needs.
  • Imaging and Recovery: Perform imaging and image recovery tasks, ensuring efficient and secure data management.
  • Software Installation and Updates: Install and reinstall various software packages and updates, ensuring optimal performance and security.
  • Wireless Support: Support WiFi and VPN connections, as well as wireless devices, ensuring seamless connectivity and minimal downtime.
  • Customer Service: Provide exceptional customer service skills, ensuring high levels of satisfaction and loyalty.
Company Overview

A3 Staffing Solutions is committed to delivering exceptional services and professionals with proven work ethics and processes. We strive to provide an exceptional client experience, deliver on our commitments, build trust by thinking and acting with integrity, and create an environment that inspires innovation.



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