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Collections Specialist

1 month ago


Tampa, Florida, United States ValorVIP Full time

h2JobTitle:CollectionsSpecialist/h2pAtValorVIP,weareseekingahighlymotivatedandorganizedCollectionsSpecialisttojoinourteam.AsaCollectionsSpecialist,youwillberesponsibleforrecoveringpastdueconsumeraccountsinaprofessionalandrespectfulmanner./ppbKeyResponsibilities:/b/pulliUtilizecontacttechnologyandrecoverystrategiestolocaterightparties/liliUnderstandcustomersituationsandidentifybestmeansofpaymentplans/liliNegotiatepaymenttermswithempathy,tact,andprofessionalism/liliMakeoutboundandreceiveinboundcalls/liliFollowallrequiredscripts,policies,andprocedures/liliRespondeffectivelytocommonchallengestocollectioncallswhilediscussingmeansofresolvingopenaccounts/liliMeetmonthlygoalsandperformotherassignedduties/li/ulpbRequirements:/b/pulliMustbe18yearsofageorolder/liliHighschooldiplomaorequivalent/liliExcellentorganizational,written,andoralcommunicationskills/liliTheabilitytotypeswiftlyandaccurately(20+wordsaminute)/liliBasicknowledgeofMicrosoftOfficeSuite(Excel,PowerPoint,Word,Outlook)/liliBasicunderstandingofWindowsoperatingsystem/liliHighlyreliablewiththeabilitytomaintainregularattendanceandpunctuality/liliTheabilitytoevaluate,troubleshoot,andfollow-uponcustomerissues/liliAnaptitudeforconflictresolution,problemsolvingandnegotiation/liliMustbecustomerserviceoriented(empathetic,responsive,patient,andconscientious)/liliAbilitytomulti-task,stayfocusedandself-manage/liliStrongteamorientationandcustomerfocus/liliTheabilitytothriveinafast-pacedenvironmentwherechangeandambiguityprevalent/liliExcellentinterpersonalskillsandtheabilitytobuildrelationshipswithyourteamandcustomers/li/ulpbWhatWeOffer:/b/pulliCompetitivecompensationpackage/liliOpportunitiesforadvancementandprofessionalgrowth/liliAfunandengagingworkenvironment/liliCasualdresscode/liliCashandprizecontests/li/ulpbPhysicalRequirements:/b/ppThisjoboperatesinaprofessionalofficeenvironment.Whileperformingthedutiesofthisjob,theemployeewillbelargelysedentaryandwillberequiredtosit/standforlongperiodswhileusingacomputerandtelephoneheadset./ppbConditionsofEmployment:/b/pulliMustbeauthorizedtoworkinthecountrywherethejobisbased/liliSubjecttotheprogramandlocationoftheposition/liliMustbewillingtosubmituptoaLEVELIIbackgroundand/orsecurityinvestigationwithafingerprint/liliMustbewillingtosubmittodrugscreening/li/ulpbAboutValorVIP:/b/ppValorVIPhelpscustomerstakeontheirCXandDXchallengesdifferently,creatingindustry-leadingsolutionsthatdeliverexceptionalexperiencesanddriveoptimalperformance./ppbDisclaimer:/b/ppThepurposeoftheabovejobdescriptionistoprovidepotentialcandidateswithageneraloverviewoftherole.It'snotanall-inclusivelistoftheduties,responsibilities,skills,andqualificationsrequiredforthejob./p