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Customer Service Representative

2 months ago


Mesa, Arizona, United States Tiffanys Nails Full time
Job Description

We are seeking a dedicated and enthusiastic Nail Technician Customer Service Representative to join our team at Tiffanys Nails. This role is a hybrid position that combines the technical expertise of a nail technician with the customer service skills necessary to create a welcoming and positive experience for our clients.

Key Responsibilities:

  • Customer Interaction:
    • Greet clients warmly as they enter the salon and provide a friendly, welcoming atmosphere.
    • Answer phone calls, emails, and online inquiries regarding services, appointments, and general information.
    • Schedule and manage appointments efficiently using our salon booking system.
    • Handle client concerns and complaints professionally, aiming to resolve any issues promptly and satisfactorily.
  • Remote Work Requirements:
    • Answer high volumes of calls scheduling appointments using our setter app.
    • Update calendar frequently.
  • Must-Have Skills:
    • High-speed internet.

Requirements:

  • Passionate about nail care.
  • Excellent communication skills.
  • Committed to providing exceptional customer service.