Medical Office Coordinator
3 weeks ago
Job Summary:
Covenant Health (Tennessee) is seeking a skilled Medical Office Coordinator to join our team. As a key member of our healthcare team, you will be responsible for providing administrative support for patient service functions, including check-out operations, encounter form data collection, and balance processing.
Key Responsibilities:
- Maintain established departmental policies and procedures, objectives, quality assurance program, and safety standards.
- Answer telephone calls and route accordingly.
- Receive and record changes in patient information.
- Demonstrate familiarity with insurance procedures and knowledge of participating plans.
- Ensure procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
- Responsible for scheduling appointments for return visits and end-of-day procedures and balancing.
- Compile data for billing personnel.
- Develop A-I-D-E-T fundamentals of communication.
- Attend meetings as required and participate on committees as directed.
Requirements:
- One (1) year experience in a medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required.
- Minimum three (3) years of total customer-facing/customer service experience required.
About Covenant Health (Tennessee):
Covenant Health is a leading healthcare provider in East Tennessee, with a team of top physicians and providers spanning the continuum of care in 20 cities. We offer a range of specialties, including cardiology, gastroenterology, general surgery, infectious disease, neurology, and more.
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