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Office Coordinator

1 month ago

Lenoir City, Tennessee, United States Cooks Pest Control Full time
Job Summary

The Office Specialist is a key member of our team, responsible for providing exceptional customer service and administrative support. This role requires a high level of organization, attention to detail, and excellent communication skills.

Key Responsibilities
  • Answer incoming customer calls and route them to the appropriate department
  • Complete initial new customer intake and enter basic customer information
  • Respond to customer account and billing questions or concerns
  • Contact customers regarding invalid payments and funding sources
  • Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist
  • Schedule and route sales and service technicians for new and existing customers
  • Field and make calls to customers to assist with their questions and requests
  • Cross-train in other areas to further assist office staff and management
Requirements
  • High School Diploma or equivalent
  • Excellent customer service skills
  • Excellent computer skills and familiarity with Microsoft Office Suite (Excel, Word, and Outlook)
  • Excellent organizational skills, ability to multitask, and determine priorities
  • Excellent attention to detail, accuracy of work is highly important
  • Excellent communication skills, both oral and written
  • Ability to work well both independently and as part of a team
Additional Information

This position works in an office setting and may be in direct contact with customers. This position requires the employee to sit at a computer for up to 8 hours per day. This position may require light lifting and filing. Saturdays and evening work may be required at times.

Cook's employees enjoy competitive pay, health, dental, vision, life, disability, 401(k) retirement plan with company match, paid time off, vacation/sick time, holidays, mentorship, and advancement opportunities.