Service Manager

2 days ago


South Bend, Indiana, United States Gpac Full time

Gpac is seeking a highly skilled Service Manager to oversee the maintenance and repair of equipment. The ideal candidate will have a minimum of 2 years of management experience or a combination of 5 years of diesel repair and service management.

Key Responsibilities:

  • Develop and implement contracts for contractors with ongoing equipment rentals or purchase needs
  • Train service staff on best practices in customer satisfaction and brand promotion
  • Develop and maintain a priority system for scheduling all service work, both customer and internal
  • Manage work order systems, including invoice logging, and generate service invoices
  • Ensure timely completion and filing of manufacturer warranty and Product Improvement Program claims
  • Schedule and assign job and work areas to employees based on their skills and knowledge
  • Ensure the service department is equipped with necessary tools and service equipment is available and maintained in good working order
  • Make recommendations regarding the purchase of service vehicles and maintain required maintenance records
  • Coordinate dealership training programs and service-related customer clinics
  • Conduct self in a professional manner at all times, inside and outside the dealership
  • Monitor metrics on a monthly basis to ensure achievement of departmental goals

Requirements:

  • High School diploma/GED required (Associates/Bachelor's degree preferred)
  • 3+ years in a Service Manager Position or background as Service Tech/Mechanic
  • Excellent communication and leadership skills
  • Ability to thrive in a fast-paced environment and handle pressure


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