Operations Technician

2 days ago

Liberty Lake, Washington, United States Tierpoint Full time
Job Title: Operations Technician

We are seeking a highly skilled and detail-oriented Operations Technician to join our team at TierPoint. As an Operations Technician, you will be responsible for providing technical support and maintenance for our data center operations.

Key Responsibilities:
  • Provide high-quality technical support and maintenance for data center operations
  • Perform routine physical inspections for alarm identification and operational issues
  • Monitor data center environmental and network systems for alarms and troubleshoot under guidance of Data Center Manager
  • Assist in the installation, racking, and cabling of equipment
  • Run, terminate, and test cables
  • Provide remote hands and eyes support for customer issues/concerns
  • General knowledge of computer system hardware setup and troubleshooting skills
  • Ability to inspect and troubleshoot issues in and around electrical, mechanical, and life safety equipment
  • Ability to react to alarms and escalate any and all issues through escalation procedures
Requirements:
  • Associate's degree or equivalent experience and two years working experience in a customer service/help desk environment and IT-related certifications
  • General knowledge of TCP/IP
  • Through understanding of LAN and WAN technology
  • Previous cabling experience (Copper/Coax/Fiber preferred)
  • Must be able to work around electrical and mechanical equipment to take readings
  • Must demonstrate personal motivation and enthusiasm
  • Values continuous learning and self-improvement
  • Previous customer interaction experience
  • Must possess problem-solving abilities for complex problems
  • A detailed base of technical knowledge regarding mainframe and PC hardware, operating systems, networks, and communications protocols desired
  • Ability to make decisions with strong processing skills
  • Strong written and verbal communication skills; must communicate effectively and in a professional manner
  • Able to handle multiple tasks, manage priorities, and remain professional at all times
  • Able to identify and resolve issues effectively
  • Must have the ability to distinguish low-impact from high-impact problems with little direction
  • Able to understand complex solutions and relay effectively to customers
  • Must have a high degree of accuracy and attention to detail
  • Intermediate PC/Internet literacy
  • Previous experience with a ticketing system
  • Must possess strong interpersonal techniques, is positive, pleasant, respectful, and customer-focused
  • Must have courteous and efficient telephone manner
  • Must be available to work all shifts
  • Adequate professional experience and knowledge to perform Job Responsibilities
  • Excellent verbal, written, and interpersonal skills
  • Ability to prioritize and organize effectively
  • Ability to work on multiple projects simultaneously
  • Ability to work both independently and with others
  • Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines
  • Proficiency in using MS Office Suite and Windows-based computer applications
  • Proficiency in Service Now computer application
  • Must be able to implement Method of Procedures (MOP) for equipment maintenance
  • Experience and knowledge of Windows and Linux-based servers
  • Ability to differentiate between colors
  • Ability to use small hand tools
  • Must be able to lift objects over one's head
  • Ability to use a ladder to work in elevated areas
Working Conditions:
  • Office environment
  • Data center environment - sensitive computer equipment and complex power/cooling systems

TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's essential to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package, including skill set, level of experience, geographic locations, and other relevant factors.

Pay Range: $19.91 - $29.87

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