Operations Technician

4 weeks ago

Liberty Lake, Washington, United States Tierpoint Full time
Job Title: Operations Technician I

Job Summary:

The Operations Technician I is responsible for providing technical support and maintenance for our data center operations. This role requires a strong understanding of technical concepts and the ability to troubleshoot complex issues.

Key Responsibilities:
  • Provide technical support and maintenance for data center operations
  • Assist in the installation, racking, and cabling of equipment
  • Run, terminate, and test cables
  • Assist in customer environment set-up, equipment installation, and equipment moves
  • Monitor data center environmental and network systems for alarms and troubleshoot under guidance of Data Center Manager
  • Provide security oversight and administration based on company standards through security control program
  • Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists
  • Continually learn and train on duties and procedures
  • Follow all safety guidelines and best practices
  • Proactively manage ticket queue for timely request response and completion
  • Shipping and Receiving functions
  • Assist Lead Operations Technician and/or Data Center Manager with other facility related tasks
Requirements:
  • Associate's degree, or equivalent experience and two years working experience in a customer service/help desk environment and IT-related certifications
  • General knowledge of TCP/IP
  • Through understanding of LAN and WAN technology
  • Previous cabling experience (Copper/Coax/Fiber preferred)
  • Must be able to work around electrical and mechanical equipment to take readings
  • Must demonstrate personal motivation and enthusiasm
  • Values continuous learning and self-improvement
  • Previous customer interaction experience
  • Must possess problem solving abilities for complex problems
  • A detailed base of technical knowledge regarding mainframe and PC hardware, operating systems, networks and communications protocols desired
  • Ability to make decisions with strong processing skills
  • Strong written and verbal communication skills; must communicate effectively and in a professional manner
  • Able to handle multiple tasks, manage priorities, and remain professional at all times
  • Able to identify and resolve issues effectively
  • Must have the ability to distinguish low impact from high impact problems with little direction
  • Able to understand complex solutions and relay effectively to customers
  • Must have a high degree of accuracy and attention to detail
  • Intermediate PC/Internet literacy
  • Previous experience with a ticketing system
  • Must possess strong interpersonal techniques, is positive, pleasant, respectful and customer focused
  • Must have courteous and efficient telephone manner
  • Must be available to work all shifts
  • Adequate professional experience and knowledge to perform Job Responsibilities
  • Excellent verbal, written, and interpersonal skills
  • Ability to prioritize and organize effectively
  • Ability to work on multiple projects simultaneously
  • Ability to work both independently and with others
  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
  • Proficiency in using MS Office Suite and Windows-based computer applications
  • Proficiency in Service Now computer application
  • Must be able to implement Method of Procedures (MOP) for equipment maintenance
  • Experience and knowledge of Windows and Linux based servers
  • Ability to differentiate between colors
  • Ability to use small hand tools
  • Must be able to lift objects over one's head
  • Ability to use a ladder to work in elevated areas
Working Conditions:
  • Office environment
  • Data center environment - sensitive computer equipment and complex power/cooling systems
Pay Transparency:

TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $19.91 - $29.87

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